Shipping policy

All orders are typically processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. But with being a family run business, we try to take small vacations and hope you can be understanding to this. We will do our best to email you if this is the case.

Once the shipping provider has marked your package as delivered, it is no longer our responsibility for lost or stolen items.

Due to COVID-19 shipments may arrive later than expected.

Shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

As of right now, we ship to Canada, Australia, Sweden, Norway, United Kingdom, and Brazil.

For shipments outside of the U.S.A., all customs fees, duties and taxes are the sole responsibility of the customer, and will not be paid by Rosenthal Products. If you have any questions about these fees, contact your local post office.

In addition, once the shipping provider has marked your package as delivered, it is no longer our responsibility for lost or stolen items.

As of now, we do not offer returns or refunds to customers outside of the U.S.A.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at store@rosenthalproducts.com (or through our chat widget) with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

UPS does not ship to P.O. Boxes. Please use the USPS option if shipping to a P.O. Box

Refunds and returns

Please refer to our Refund Policy.

If you have any further questions, please don't hesitate to contact us at store@rosenthalproducts.com.